Payment questions, reservations, cancellations and recommendations
If you decide to cancel the tour, please read our cancellation policy here If the reason for cancellation is due to bad weather or our fault in any way, we will refund your deposit fully.
The weather in the Caribbean changes constantly, so even if the weather forecast says it will be cloudy, windy or rainy, stay calm!
It is very common that weather forecasters are wrong, or that it is rainy or cloudy on some parts of the island, while the weather is perfect on other areas. We have plenty of experience and use many sources to be informed at all times. We are also in direct contact with local authorities and will always make sure that you are safe.
If the weather is bad and it is not safe to go out on the yacht, we will inform you beforehand and as soon as we know, so as to try to reschedule your tour. If it’s not possible to reschedule, we will refund you 100%. We do not normally cancel due to rain unless it’s forecasted to rain all day. It is normal in the Caribbean to get some rain for a short period of time.
Contact us as soon as possible so we can do our best to reschedule you. If a reschedule is not possible, the following cancellation fees apply:
- 70% refund when cancelled 14 days (or more) in advance
- 50% refund when cancelled 7-13 days in advance
Non refundable when cancelled 6 or less days in advance
Being a private tour, you can do just about anything! However, here is a normal itinerary so you know what to expect:
- Departure from the marina at the time the reservation is planned
- Ride along the Western Coast of the Island heading South (40 – 60 minute ride approximately, depending on the weather and the yacht). Our crew can serve you drinks meanwhile if you wish.
- Arrive in El Cielo, a beautiful natural sandbar that is not deep (most people can stand on the sand).
- Spend time in El Cielo! Swim, snorkel or just hang out in the water. This is the fun and / or relaxing part of the tour.
- Our staff serve your lunch while you enjoy the breathtaking view.
- Ride back to the marina along the Western Coast of Cozumel heading North. (40 – 60 minute ride approximately, depending on the weather and the yacht).
We do our best to make it as easy as possible for you so you don’t need to bring much. We supply all the food and drink, so you don’t have to worry about this. Here is a list of what we recommend you pack for your tour.
- Swimsuit
- Towels
- Sunglasses
- Hat
- Sunscreen (please look for an option that doesn’t harm marine creatures)
- Camera
- Phone or mp3 player with good music
- Long sleeve shirt to protect your skin from the sun
- Any beach toys, balls, gear or flotation devices that will make you feel more comfortable or have more fun
We are constantly working to better ourselves, so knowing ways we can improve is always greatly appreciated. On the other hand, our reputation is everything to us, because good reputation means more people get to know us and therefore more people get to have the Mr. Yacht experience. You can find us on Facebook (Mr. Yacht Cozumel) and leave a review or Instagram @Mr.yacht.mx and leave a comment
Of course! We understand some people are prone to motion sickness
We always try to choose routes with the least amount of waves to get a smooth ride and it’s always up to the clients if you wish to return to sheltered areas in the event someone in the group gets sick.
We always advise all clients, especially those prone to motion sickness, to take a pill like Dramamine before hand. We have Dramamine onboard and offer this to all clients who don’t want to take any chances.
Dramamine tends to work the best and has no side effects. Better to be safe than sorry!